The other day, my uncle Jim was
furious after receiving a juicy internet bill. He initially thought he got
charged too much. He immediately called his provider to complaint about the
“overcharge”.
Very patiently, the customer service
clerk made some verification and subsequently told him he had exceeded his
transfer capacity for the last two months. Jim wasn’t happy with that yet very
sensible answer and still went on grumbling.
A tiny bit later, by what seemed
like insane magic, the extra charge had been reversed. On top of it, they even
gave him a free upgrade so he would not bust his monthly plan anymore. What!?!
The next day, still a little angry yet
proud about it, he called me. He still was worried his Wi-Fi router had been
hacked and doubted the company’s assessment. I checked the logs and immediately
discovered he had done it on his own. It clearly was his fault as he started to
read his favorite newspaper online every day; all those presentations full of
nice images and interactive videos quickly add up and could explain his sudden
heavy internet usage.
We laughed about all the fuss he had
made and the fact he still got an upgrade just for calling and being a little
persistent.
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